Pavilion g7 new battery only charging 69%

[Martin0408]

Hp pavilion upgraded from windows 8 to windows 10

[zoey7886]

@Martin0408, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Pavilion g7 new battery only charging 69%!  
We're thrilled to have the opportunity to assist you and provide a solution.

Try the following troubleshooting steps:

 Perform a Battery Calibration

• Charge the laptop to 100% (or as high as it allows, 69%).
• Keep it plugged in for 2 hours after reaching that percentage.
• Unplug the charger and let the battery drain completely until the laptop shuts down.
• Wait 30 minutes, then plug it back in and charge to 100%.

Reset the Battery Settings

• Turn off the laptop.
• Unplug the charger and remove the battery (if removable).
• Press and hold the power button for 30 seconds to discharge any remaining power.
• Reinsert the battery and plug in the charger.
• Turn on the laptop and check if it charges past 69%.

Update Battery Drivers

• Press Windows + X → Select Device Manager.
• Expand Batteries → Right-click Microsoft ACPI-Compliant Control Method Battery.
• Select Uninstall device → Restart the laptop (Windows will reinstall the driver automatically).

Run HP Battery Diagnostics

• Press F2 at startup to open HP Hardware Diagnostics.
• Select Battery Test and follow the instructions.
• If the test fails, the battery may need replacement.

Check Battery Health

• Run this command in Command Prompt (Admin):
  powercfg /batteryreport
• Open the battery-report.html file in your user folder to check the battery wear level.

Verify Windows Power Settings

• Go to Control Panel → Power Options.
• Select Balanced Mode or HP Recommended power plan.

Take care, and have an amazing day! 
 

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Regards,