Pavilion keyboard, clickpad and touchscreen keyboard not functioning in Windows 10

[JaxdeB]

Installed Windows v1703 update and lost my laptop keyboard and click pad. This meant I could only use the touchscreen to check everything. 

The keyboard and click pad work fine in UEFI so I checked the drivers. They both had yellow exclamation marks and showed error codes 10.

Following HP support advice, I deleted and restarted - many times! This did not help. 

I checked functionality using diagnostics and all hardware is OK.

HP support page suggested downloading Intel integrated sensor solution. I did, and lost my touchscreen keyboard.

Now I cannot get past the password screen as I have no way of entering the password.

What on earth can I do next?

Please help me, somebody! 

[Riddle_Decipher]

@JaxdeB

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the keyboard, touchpad and touchscreen stopped working after the recent windows 10 update,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Do you have an external mouse & keyboard that can be used?

(if yes, does that work fine?)

When was the last time it worked?

While you respond to that, here's what you need to know:

"This device cannot start. Try upgrading the device drivers for this device. (Code 10)"

Cause

Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

Recommended resolutions

Update the driver from HP: Click here to find and install the BIOS and Chip set drivers.

If the issue persists, In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver. 
If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor starting with the touchpad from synaptic:

Click here

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[JaxdeB]

@Riddle_Decipher

Thanks for your input.

Yes, I have tried two USB mice and keyboards, each of which only work in BIOS. The driver manager says that they are all operating properly.

My laptop was working fine on Saturday evening (26.08.17) until I did the upgrades and after restart - no keyboard no touchpad.

As you suggested I installed the BIOS and Chip set drivers.  Zilch.

Went to Update driver and got the message the best drivers for your device are already installed.

Downloaded the drivers from Synaptic and installed. Again no change on restart.

All I get is

Windows found drivers for your device but encountered an error while attempting to install them and the usual Code 10.

I have managed to get back on to the touchscreen keyboard by using the accessibility mode and then

getting rid of the password screen, so thankfully I can use the computer as a tablet, but that's all.

i appreciate your help in all this. As a 56 year old primary school teacher, im stressing, to say the least! 

Thanks Jax

[Riddle_Decipher]

@JaxdeB

Thank you for responding,

It's great to have you back 😉

At least we have the touchscreen keyboard working, that's great news, good job!

That said, ensure the tablet mode is turned off under the charms bar or settings.

If that doesn't make a difference, run a component check on both the touchpad and keypad: Click here for instructions.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[JaxdeB]

Hi!

Thanks for the suggestions.

I've done all the checks you suggested, but still no joy.

Tablet mode is definitely switched off and the component tests for the keyboard and mouse both passed.

Very confused now!

Jax

[Riddle_Decipher]

@JaxdeB

Thank you for responding,

It's great to have you back 😉

The component tests are interactive, does this mean you are able to use the keyboard and the touchpad during the test without any of these issues?

If that's a positive, you need to reinstall the OS as this is clearly a software malfunction, considering the tests have passed,

Click here for instructions on recovery from HP.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[JaxdeB · Accepted solution]

Thank you, thank you, thank you. 

Had to completely reset my laptop, but after the hours of pain and anguish, I have a working laptop once more! 

Just need to to get my hands on Microsoft Office as I used up my last key! 

Never mind, it's all good.

Once again, many, many thanks.

Jax