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‎03-09-2025 12:22 PM

HP Recommended
Product: HP Pavilion - 15z-cw100 CTO
Operating System: Microsoft Windows 11

This unit works fine but the case is warped and the base has separated from the keyboard, while the screen is a bit warped. I reset the machine, so we could give it away, but it would be nice if we could replace the case before donating it. Thanks for any suggestions.

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1 REPLY 1

‎03-11-2025 01:58 PM

HP Recommended

Hi @bnlewis,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the laptop hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

HP Support

ZOEY7886
I am an HP Employee

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