Pavilion white vertical strip on screen

[Tess_Tickles]

Hi, my laptop has a vertical white strip on the screen. It has always been 1cm wide but has gotten denser over time and is now solid white. There is also another small one developing in the centre of screen when I press at the bottom centre of the screen. Anyone know if this would be the screen, damaged screen cable, or something coming loose? I've tried pulling screen apart and putting back together, no difference, but I may have missed something.

Thanks

[praveen196]

@Tess_Tickles Welcome to HP Community!

I understand that you are getting vertical lines on the screen.

Please provide the correct product number.

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply to the result of the above-mentioned steps, for further assistance. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Tess_Tickles · Accepted solution]

Thanks for your reply. The issue turned out to be with the monitor. There is a circuit board of some sort that runs along the bottom of the monitor. It seems as though it has come loose over time where the line was appearing. I managed to glue it back into a position where the lines mostly disappeared (still occasionally get a few small ones). But the best solution would be to replace the screen.