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‎08-27-2021 05:21 AM - edited ‎08-27-2021 05:22 AM

HP Recommended
Product: Pavilion X2 11-H003SC
Operating System: Microsoft Windows 10 (64-bit)

I have been asked by a friend to look at her Son's Laptop, he has broken the hinges, I cannot seem to find the replacements anywhere, and it seems to be part of the Docking Module, and not easily removable, any help would be appreciated

Category:
2 REPLIES 2

‎08-28-2021 07:34 AM

HP Recommended

@Ticmick

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

This sounds like hardware related issue with the Hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎08-31-2021 03:29 AM

HP Recommended

Thank you Echo_Lake, but the laptop is out of warranty, and the 'contact us' options seem to take me to companies that support HP printers, but no-one that can assist me with a laptop repair

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