Pavilion x360 14-BA073TX Battery Replacement

[Sharanya_Das]

Hi

I have a 3 years old HP Pavilion x360 laptop(Model # 14-BA073TX).Recently,I upgraded the PC with SSD all by myself.But the battery is dropping from directly 30/40% to 0 without any notification.I am suspecting the battery to be faulty but the HP battery diagnostic test is returning no error.I don't have any service center near me & i want to change the battery.The battery model is showing BK03041XL in the battery ID field as reported by MS powercfg -energy command.Is BK03XL battery compatible with this laptop??Please reply....

[Fanordi]

Hi, if you want more informations about your battery, you can retry the test when your battery is below 90% of charge, and paste me all your details results. 

For replace your battery, you need to respect this HP reference: 916811-855

It is very recommended to use an original HP battery, but I don't know official parts store in India.. 

If you can buy to an American store: http://www.itpas.com/hp-battery-3c-41whr-36ah-li-bk03041xl-pr-oem-916811-855.html

[Sharanya_Das]

Thanks a lot for your prompt reply.The part reference is returning BK03XL battery on google which I mentioned earlier.I am currently outside & post you the detailed battery test info once I get home.

I have found one online store in India who sell genuine hp spares.So i will order from their website.....

[Sharanya_Das]

Please find the output using powercfg -energy command

Power Efficiency Diagnostics Report
Computer Name 	DESKTOP-B5BCPT5
Scan Time 	2019-12-28T17:13:04Z
Scan Duration 	60 seconds
System Manufacturer 	HP
System Product Name 	HP Pavilion x360 Convertible 14-ba0xx
BIOS Date 	07/26/2017
BIOS Version 	F.23
OS Build 	18363
Platform Role 	PlatformRoleMobile
Plugged In 	false
Process Count 	216
Thread Count 	2628
Report GUID 	{7ca93c05-fa3e-45e9-8957-0217b018cdad}
Analysis Results
Errors
Power Policy:USB Selective Suspend is disabled (On Battery)
The current power policy has globally disabled USB selective suspend.
Power Policy:USB Selective Suspend is disabled (Plugged In)
The current power policy has globally disabled USB selective suspend.
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 	19.59
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Power Policy:Display timeout is long (On Battery)
The display is configured to turn off after longer than 5 minutes.
Timeout (seconds) 	900
Power Policy:Display timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 	1800
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	firefox.exe
PID 	13000
Average Utilization (%) 	4.58
Module 	Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 	2.50
\SystemRoot\system32\ntoskrnl.exe 	0.62
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 	0.39
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	firefox.exe
PID 	14828
Average Utilization (%) 	3.33
Module 	Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 	1.00
\SystemRoot\system32\ntoskrnl.exe 	0.82
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 	0.41
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	firefox.exe
PID 	8944
Average Utilization (%) 	1.36
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.43
\Device\HarddiskVolume4\Program Files\Mozilla Firefox\xul.dll 	0.28
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 	0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	System
PID 	4
Average Utilization (%) 	1.22
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.84
\SystemRoot\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_5cd48d8408c0e5b5\igdkmd64.sys 	0.10
\SystemRoot\system32\DRIVERS\atc.sys 	0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	dwm.exe
PID 	16348
Average Utilization (%) 	1.10
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.28
\Device\HarddiskVolume4\Windows\System32\dwmcore.dll 	0.19
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 	0.17
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	bdservicehost.exe
PID 	2084
Average Utilization (%) 	1.01
Module 	Average Module Utilization (%)
	0.39
\SystemRoot\system32\ntoskrnl.exe 	0.22
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 	0.12
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	Creative Cloud.exe
PID 	7868
Average Utilization (%) 	0.69
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.22
\Device\HarddiskVolume4\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\CEF\libcef.dll 	0.11
\Device\HarddiskVolume4\Windows\System32\wow64win.dll 	0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	explorer.exe
PID 	10364
Average Utilization (%) 	0.52
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.17
\SystemRoot\System32\win32kbase.sys 	0.06
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 	0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	Adobe CEF Helper.exe
PID 	1696
Average Utilization (%) 	0.33
Module 	Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\CEF\libcef.dll 	0.16
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 	0.05
\SystemRoot\system32\ntoskrnl.exe 	0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	ETDCtrl.exe
PID 	3284
Average Utilization (%) 	0.30
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.24
\Device\HarddiskVolume4\Windows\System32\kernel32.dll 	0.02
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 	0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	csrss.exe
PID 	16888
Average Utilization (%) 	0.29
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.15
\SystemRoot\System32\win32kbase.sys 	0.07
\SystemRoot\System32\win32kfull.sys 	0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name 	svchost.exe
PID 	5168
Average Utilization (%) 	0.24
Module 	Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 	0.11
\Device\HarddiskVolume4\Windows\System32\ntdll.dll 	0.06
\Device\HarddiskVolume4\Windows\System32\wbem\repdrvfs.dll 	0.01
Platform Power Management Capabilities:Wireless access point does not support WMM Power Save
The wireless access point the computer is connected to does not support WMM Power Save Mode. The wireless network adapter cannot enter Power Save mode to save energy as defined in Wireless Adapter Power Policy.
SSID 	Galaxy M30s966B
MAC Address 	06:ba:8d:8b:96:6b
Information
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 	156250
Power Policy:Active Power Plan
The current power plan in use
Plan Name 	Custom
Plan GUID 	{a8893f2d-8e7c-448e-816c-b24251c97792}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality 	Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode 	Balance Video Quality and Power Savings
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality 	Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode 	Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
USB Suspend:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 	4905333-42-5DBK03041XL
Manufacturer 	333-42-5D
Serial Number 	4905
Chemistry 	LION
Long Term 	1
Sealed 	0
Design Capacity 	31970
Last Full Charge 	31970
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported 	false
S2 Sleep Supported 	false
S3 Sleep Supported 	true
S4 Sleep Supported 	true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported 	false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 	0
Index 	0
Idle State Count 	3
Idle State Type 	ACPI Idle (C) States
Nominal Frequency (MHz) 	2712
Maximum Performance Percentage 	114
Lowest Performance Percentage 	29
Lowest Throttle Percentage 	3
Performance Controls Type 	ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 	0
Index 	1
Idle State Count 	3
Idle State Type 	ACPI Idle (C) States
Nominal Frequency (MHz) 	2712
Maximum Performance Percentage 	114
Lowest Performance Percentage 	29
Lowest Throttle Percentage 	3
Performance Controls Type 	ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 	0
Index 	2
Idle State Count 	3
Idle State Type 	ACPI Idle (C) States
Nominal Frequency (MHz) 	2712
Maximum Performance Percentage 	114
Lowest Performance Percentage 	29
Lowest Throttle Percentage 	3
Performance Controls Type 	ACPI Collaborative Processor Performance Control
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 	0
Index 	3
Idle State Count 	3
Idle State Type 	ACPI Idle (C) States
Nominal Frequency (MHz) 	2712
Maximum Performance Percentage 	114
Lowest Performance Percentage 	29
Lowest Throttle Percentage 	3
Performance Controls Type 	ACPI Collaborative Processor Performance Control
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

[Fanordi]

Hello, you need to have an other part number in your batterie, maybe at the bottom of "BK03XL'". But normally it is the reference I have given to you. 

I don't see very well if you battery is lot used.. You can use this software for try to have more informations: 

setup • english32 and 64-bit version (CPUID HWMonitor)

[Sharanya_Das]

I opened the laptop today,the part no mentioned below BK03XL is 916366-421.Does this matters??

[Fanordi]

Hello, if it is written 916366-421 in your battery you need to use this reference to buy a new battery. 

You can buy in any website but it is recommand to use original HP parts. If you use a battery from an other brander your PC risks to can't use this battery (safety mode).