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‎09-09-2019 01:08 PM

HP Recommended
Product: Pavilion x360 15-br1xx
Operating System: Microsoft Windows 10 (64-bit)

Pavilion x360 15-br1xx Windows version 1809 Build 17763.678 battery (plugged in, not charging) Tried everything available online. Uninstalled windows compliant in battery section of device manager. It will charge after that but goes back to plugged in not charging after turning it back on.

3 REPLIES 3

‎09-11-2019 05:17 PM

HP Recommended

@TheTon180

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please restart the Notebook

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎09-13-2019 09:44 AM

HP Recommended

Did not fix the issue.

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‎09-14-2019 11:12 AM

HP Recommended

@TheTon180

 

At this point I would request you to contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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