Pavilion x360 keyboard not working

[scottv773]

The keybooard on my son's Pavilion x360 2 in 1 has stopped working....have been thru all the steps suggested by the virtual assistant to no avail.......seems it is a regular problem with these and may be related to sensors, USB keyboard works fine, keys work in the BIOS menu. Have run the diagnostic tool, done a hard reset.....any other suggestions before I take it back to the store?

[asmita6658]

Hi @scottv773

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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[jwd-jwd]

Number row on Pavilion 360  is not working except for the 5 and 6 keys.  I cannot find a num lock key.  Help.  The lap top is less than a year old.  Please advise on how to correct.  

[Riddle_Decipher]

@jwd-jwd Welcome to HP Community!

Did you drop liquid or have any accidents with the keyboard?

Did you check with an alternate user account or an external keyboard to check if all the keys on that work?

Certain keyboards do not have a numlock key, you'll need to make use of the on-screen keyboard to turn it on and off, for better assistance, send a picture of your keyboard.

I recommend the below steps:

Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 

Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds

Replace the battery, restart the notebook,

if the issue persists, change the keyboard layout and check if it works: Click here for steps.

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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