Pavilion x360 usb c charging

[KKinOH]

I can't get my laptop to charge through the usb c or though my usb c docking station.  I'm trying to connect with an 87 watt ac power adapter.  Is there a setting i need to check?

[Jeet_singh]

Hi @KKinOH,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues charging on your HP laptop. Don't worry I'll be really glad to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the notebook? Please use this link to help you find this information: http://hp.care/2bygf7l

Could you please respond to this post with the details of the product so that I can provide you with the accurate steps which should help you in resolving this issue.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[KKinOH]

The product name is Pavilion x360 14t-ba000.  Product number Z8H95AV.

I did a chat with somebody from HP support a few days ago and all he had me do was run some diagnostics.  Everything came back OK so he said I needed to purchase some help from SmartFriend.  I'm having a tough time accepting that on a device I just bought this summer.

[Chimney_83]

Thanks for the reply and providing the product number of your computer. Is your computer charging fine with the adapter bundled with the computer?

Recommend you run HP Support Assistant to update BIOS and chipset on your computer. Click here for assistance in using HPSA. 

Once the drivers are updated check if the charger is working fine. 

If the issue persists, check if there any drivers are available for the docking station. 

Also, make sure the docking station is compatible with your computer. 

Recommend you contact our phone support for assistance with any HP docking station issues. 

Hope this helped. 

[Chimney_83 · Accepted solution]

Greetings @KKinOH,

Found the user guide of your computer. http://h10032.www1.hp.com/ctg/Manual/c05637250

Refer to page number 5. 

The USB C port on your computer can only be used to Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

The USB C port on your computer cannot be used for charging. 

Hope this helped. 

[Jedi091167]

I have same query. My Product Model is HP Pavilion x360 convertible 14-cd0081TU

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you