• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-26-2022 05:59 AM

HP Recommended
Product: Pavillion 15 cs2xxx
Operating System: Microsoft Windows 11

I want to upgrade my laptop but all the information available in manuals and guides is disjointed and confusing. My laptop currently has 1TB HDD and 2*8GB Memory sticks. There is an M.2 port for an SSD.

I want to know if I can attach an NVMe SSD or do I have to get a SATA one. Do I have to limit myself to 512 GB or can I get a 1 TB SSD?

Can I change my memory to 2*16 GB sticks or am I limited to what I have now?

Even for these are there any other restrictions to types (like SSDs with higher speeds may be incompatible)

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2022 06:46 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide HP Pavilion 15 Laptop PC

 

Chapter 1 has the memory upgrade info and supported drive types.

 

If your notebook has an Intel core processor, then the M.2 slot supports NVMe SSD's (PCIe Gen 3).

 

A Gen 4 SSD will work but only at the Gen 3 speeds.

 

Memory:  According to the manual, the max is 2 x 8 GB, but if your notebook has an Intel 8th gen core processor, normally those will support 2 x 16 GB of memory.

 

You can do this to confirm how much memory your notebook can support.

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

 

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎06-26-2022 06:46 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide HP Pavilion 15 Laptop PC

 

Chapter 1 has the memory upgrade info and supported drive types.

 

If your notebook has an Intel core processor, then the M.2 slot supports NVMe SSD's (PCIe Gen 3).

 

A Gen 4 SSD will work but only at the Gen 3 speeds.

 

Memory:  According to the manual, the max is 2 x 8 GB, but if your notebook has an Intel 8th gen core processor, normally those will support 2 x 16 GB of memory.

 

You can do this to confirm how much memory your notebook can support.

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

 

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.