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HP Recommended
HP Pavilion x360 - 11-k120nr (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello everyone,

 

   Firstly, thank you to everyone who take the time to read this, and especially to those who feel so inclined, for all the knowledge you share. Now to the nitty gritty, I have a HP Pavilion  X360 2-in-1 model M1X24UA, (11-k120NR) and the bios chip is toast. Everything else in the laptop is pretty much new so its still a great little computer and works perfectly for my motorcycle shop.

 

   I have been trying to download the service manual from various posts on here and even the main support page but I end up getting a error. If someone has the service manual and can post it here or even just a screenshot of the pages about the motherboard options (I think its located somewhere around page 50) it would be immensly appreciated. Thank you for your time and have a great day.

 

   With regards and respect,

     Jonathon Bell (JB)

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The service manual on your notebook's support page indicates that it is for the HP x360 310 G2, so my assumption is that your notebook shares some of the same parts as that one.

 

HP Pavilion x360 - 11-k120nr (ENERGY STAR) - Setup and User Guides | HP® Support

 

The user guides page and manual links work fine for me so if you still can't access the above site, I have attached it below.

 

Chapter 3 has the list of supported motherboards with their HP part numbers.

 

If you look at chapter 3 of the manual, there are two lists of motherboards, and it appears your notebook uses the first list and not the list where it indicates the motherboards are for use in the HP x360 310 G2 models.

 

It appears that you will have to replace the existing motherboard with the same part number as it was the best one that HP offered in your notebook's model series.

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

The service manual on your notebook's support page indicates that it is for the HP x360 310 G2, so my assumption is that your notebook shares some of the same parts as that one.

 

HP Pavilion x360 - 11-k120nr (ENERGY STAR) - Setup and User Guides | HP® Support

 

The user guides page and manual links work fine for me so if you still can't access the above site, I have attached it below.

 

Chapter 3 has the list of supported motherboards with their HP part numbers.

 

If you look at chapter 3 of the manual, there are two lists of motherboards, and it appears your notebook uses the first list and not the list where it indicates the motherboards are for use in the HP x360 310 G2 models.

 

It appears that you will have to replace the existing motherboard with the same part number as it was the best one that HP offered in your notebook's model series.

 

 

HP Recommended

Hello Paul,

 

   Thank you very much for replying, providing the service manual, and looking into the reason for my post, I truly appreciate it. 

HP Recommended

You're very welcome, Jonathon.

 

Glad to have been of assistance.

 

Cheers,

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.