Pavillion X360 Overheating

[JS14_3282]

Hi, seeking case manager escalation for complaint lodged regarding ongoing laptop fault.  

Re Case ID:5146868316, (previously 5142752477), this has been sent to you on two occasions now and returned to me with no advice of checks & works undertaken and cases closed without consultation. The Laptop is still overheating and freezing so I seek escalation to urgently address before I take further action. 

Thanks Joshua.

[zoey7886]

@JS14_3282, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Overheating Issues for HP Pavilion x360! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Pavilion x360 laptop is overheating, here are some steps you can take to mitigate the issue:

Ensure Proper Ventilation:

• Make sure your laptop is placed on a hard, flat surface to allow for adequate airflow underneath. Avoid using it on soft surfaces like beds or couches that might block ventilation.

Check Functioning of Fans:

• Listen for the fan noise and check that it is properly running. If the fan isn't working, there might be a hardware issue that needs professional repair.

Cleaning:

• Dust buildup can obstruct airflow and cause overheating. Use compressed air to carefully blow out dust from the air vents.

Update BIOS and Drivers:

• Sometimes, outdated BIOS or drivers can lead to overheating due to improper power management. Update your system's BIOS and drivers from the HP support website.

Power Settings:

• Adjust your power settings to reduce the processor load, especially during battery operation. You can choose a balanced power plan instead of a high-performance plan that puts more strain on your device.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[JS14_3282]

Hi, this issue remains unresolved and yet the case has been closed again. Please can this be escalated to complaint level as all suggested solutions have been tried already without success. I will attempt to follow up via phone if possible. Thank you.

[Hawks_Eye]

@JS14_3282 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

This might require one-on-one interaction via remote assistance to fix the issue or to raise a service order for the same. 
 

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye