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Pavillion dv7 - Shutting down

Pavillion dv7 7xxx
Microsoft Windows 7 (64-bit)

Hello,

at first, sorry for my bad english, i will try explain the problem as good as i can.

 

In last 5 days i had problems with my 3 years old NTB.

5 days ago, after +- 6 hours of activity it shut down, for 5 mins after it i couldnt start it, it always shut down 2 seconds after i pressed power button (fans went up, but before anything appeared on screen it was down).. I let it go for 5 mins then it came up without any problem for next few hours.

 

Day after after +- 3 hours it shut down again, but now i couldnt start it for at least 15 minutes. Same thing as before, computer started but before anything appeared on screen it shut down.

 

3 days ago, first it shut down after +- 2 hours, didnt start for 15 mins, then it started, worked for like an hour and shut down again. I hoped reinstalling windows will solve it, so i did it.. Computer worked for +- 5 hours without any problem.

 

Next day it became as it is right now. Once the computer gets any pressure, it goes down. Then its like.. Its weird, when its 1 min turned off, not even screen loads on and it shut down. When its turned off for 5 mins, it shut down when its loading OS.

 

I tried watch tempatures, everything is alright when i wasnt doing anything and after i turned some process that made it shut down (it shut down when GPU reached 60°C, CPU 55 and Temp 45)

Also, before it shut down, even tho i had lowest jas settings, the screen 2 seconds before shutting down twice flashed and like went even more dark, then it died.

After i tried searched for a solution, i find out in old topic here to try diagnostic of memory and HDD, memory is fine, but HDD gave me a 24 digits error, as i found out, it means i should replace it, but my question is, might it be the problem?

 

 

Im able to get into system (at least for a few minutes), so if you have anything that would help me, i really appreciate it.

I just need to find the real problem for sure to know its gonna work after i let it be fixed. It seems weird to me to be able to surf HDD files when the computer isnt pressured and after i play youtube video it just dies, i dont understand computers, but it doesnt feel like HDD is the reason of shutting down to me.

 

Thank you very much.

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HP Support Agent
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@Zdenyx

Thank you for joining HP Forums.
I'll be glad to help you,

 

Thank you for your detailed post,

 

As I understand the computer has been shutting down almost randomly and the hardware test on the hard drive failed, I would appreciate if you could reply back with the 24 character failure ID for an accurate explanation.

 

Nevertheless, to let you know in instances where the hard drive has an eminent failure, it's recommended that your back your data and replace the drive as there are certain sectors of the drive that is good / working and the other bad / damaged causing your computer to shutdown or crash, since the windows operating system is installed on your hard drive, it's all related & connected like the string theory :)

 

keep me posted!


Regards,

 

 

Riddle_Decipher
I am an HP Employee

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Zdenyx Honor Student
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Hello,

thank you for quick reply!

The error is 9U5V68-65D885-QFPK1G-60XK03,

Product ID - B3Q49EA#ABF.

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@Zdenyx

Thank you for replying to my post with the required details,

 

I have managed to decipher the failure ID and this is what it means:

 

Test Date: 2016/09/17
Failure Information: DeviceStorage
Failure Code: 303
Failed Part: Hard Disk 1 Quick Test Failure

 

You may need to get your data backed up as mentioned before and contact the HP phone support for a replacement drive (Free of charge, if your computer is within the HP warranty).

 

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

If the information I've provided was helpful, Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.

Riddle_Decipher
I am an HP Employee

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