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‎03-03-2021 01:32 PM

HP Recommended
Product: Pavillion x360 M Convertible
Operating System: Microsoft Windows 10 IOT

I have only had my laptop for two years max, and i am having not only battery issues but my screen has started popping out. I have read these are all manufacturing issues with this laptop and is nothing on me. Lots of people are having the same two issues im having and I cant find any paperwork with warranty information. Since the product is DEFECTIVE I shouldnt need a warranty as ive done no damage to the computer. HP needs to fix this and take responsibility for making a product with so many issues as I cant afford to buy a new laptop, Im in college and do everything online my laptop is necessary to continuing my education. If any represenative can help me I would be so thankful.

2 people had the same question
1 REPLY 1

‎03-07-2021 05:33 AM

HP Recommended

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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