Pen is not working

[sahil83]

Hey I have recently purchased a HP Envy 360 with AMD Ryzen 7 and 8840HS. For this i have purchased a Wcom Tablet stlyus; the back button is working with the laptop but not able tot setup other buttons or the writing part using the stlyu

[erico]

Unfortunately, identifying your laptop as an "HP Envy 360 with AMD Ryzen 7 and 8840HS" does not help us to identify its hardware configuration.

Unless you provide a complete HP Product Name or specific Product name (SKU) as described in the video, we can't help you

How to identify an HP laptop.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.

We do not need the serial number of your laptop.