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Pen not functioning

HP Tilt Pen
Microsoft Windows 10 (64-bit)

My tilt pen was working fine and now it won't write or erase. The bluetooth button works fine. The indicator light blinks orange light about 2 seconds after pressing the button. The indicator will flash between orange and yellow when I hold the button, then stays orange until i release the button and it turns blue because the bluetooth is then on. Also, when I hold both the side button and the top button, the light turns red and stays red until I plug a charger into it. And yes, it is fully charged. Why is this thing suddenly being jank? I'll probably order a new pen today or tomorrow, likely not this one because the eraser never worked quite right.

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HP Support Agent
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Pen not functioning

@phillip8 Welcome to HP Community!

 

I understand that the pen is not functioning properly.

 

Please provide the laptop model number that you are using. Also, provide the model number of the pen.

 

So, that we can check and provide appropriate solutions.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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Pen not functioning

Laptop: 15m-bq121dx

Pen: 2MY21AA#ABL

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HP Support Agent
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Pen not functioning

@phillip8 

 

Thank you for the update.

 

Let's try these steps -

 

Step 1 Run Windows Updates troubleshooter -

 

Click on this link to run the troubleshooter. 

 

Step 2 Windows Updates - 


1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 3 HP Support Assistant Updates - 


1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue still persists, try the next step.

 

Step 4 Re-install the touchscreen drivers -

 

1) In Windows, search for and open Device Manager.
2) Expand the Human Interface Devices heading.
3) The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

 


4) Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

 

Step 5 Configure the pen input -

 

1) In Windows, search for and open Calibrate the screen for pen and touch input.
2) On the Display tab, click Setup.

 


3) Click Pen input
4) Follow the on-screen directions and check if this helps you fix the issue.

 

Hope this helps!

 

Let me know how that goes. 

 

Have a nice day!!

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