Pen not working HP Pavilion x360 Convertible 14-dy0004nl

[boccafos]

Good morning! I have an HP Pavilion x360 Convertible 14-dy0004nl. The included pen no longer works.

When I look at 'Device Manager', I find this message in the device event section of 'HID-compliant pen':

''The device settings for HID\ELAN2514&Col06\5&1d739517&1&0005 were not migrated from the previous operating system installation due to a partial or ambiguous device match.'

Last device instance ID: USB\VID_062A&PID_4101&MI_00\6&15da8cdd&0&0000 Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da} Device path: Migration ranking: 0xF000FFFFFFFFF120 Present:state false : 0xC0000719"

[Raj2111]

Hi @boccafos 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

It sounds like your HP Pavilion x360's pen is not working due to an issue with the device migration or driver conflict after an OS update or reinstallation. The error message you're seeing in Device Manager suggests that the pen’s drivers may not have migrated properly or are incompatible with your current setup. Here's a step-by-step guide to help resolve the issue:

Step 1: Uninstall the Pen Driver (HID-compliant pen)

Open Device Manager:

• Right-click on the Start button and select Device Manager.

Find HID-Compliant Pen:

• Scroll down to Human Interface Devices, and expand the list.
• Look for HID-compliant pen. Right-click on it and choose Uninstall device.

Confirm Uninstall:

• In the confirmation window, check the box that says Delete the driver software for this device (if available).
• Click Uninstall.

Restart the Laptop:

• After uninstalling, restart your laptop. Windows should automatically attempt to reinstall the appropriate driver upon reboot.

Step 2: Update Windows and Drivers

1. Update Windows 11:
   • Go to Settings > Windows Update and check for updates. Install any available updates, as these could contain fixes for hardware compatibility, including issues with peripherals like pens.
2. Update Device Drivers:
   • Go back to Device Manager.
   • Right-click on HID-compliant pen (if still present) and select Update driver.
   • Choose Search automatically for updated driver software. Windows will try to find and install the latest driver for the pen.

Step 3: Reinstall the ELAN or Wacom Drivers (if applicable)

Uninstall ELAN/Wacom Drivers:

• Open Device Manager and look for Mice and other pointing devices or Human Interface Devices.
• If you see any device related to ELAN or Wacom, right-click and select Uninstall device.
• Confirm and restart your PC.

Download and Install the Latest Drivers:

• Go to the HP Support Website and search for drivers for your specific model (HP Pavilion x360 14-dy0004nl).
• Download and install the latest pen/stylus and touchscreen drivers from the website.
• You can also check Wacom or ELAN websites for specific drivers if your pen uses these brands.

Step 4: Check Pen Settings in Windows 11

1. Open Settings: Go to Settings > Bluetooth & Devices > Pen & Windows Ink.
2. Ensure Settings are Correct: Make sure that the pen is enabled and configured properly. You can also test the pen functionality here.

Step 5: Test the Pen in HP Pen and Windows Ink

• Open HP Pen Control (if available on your system) to check if it detects the pen.
• Try using the pen in Windows Ink features (e.g., Sticky Notes, Sketchpad) to verify its functionality.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[boccafos]

Sorry, i spoke with the whatsapp assistance and eventually i came out with the conclusion that the problem is my pen itself. Have i to click on accepted solution anyway?

[Irfan_06]

Hi @boccafos,

Happy to hear that you got the issue isolated by contacting the whatsapp support. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support