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- Physical problems with my laptop cooler

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09-09-2024 07:00 PM
Greetings to the entire HP community, I have a problem with my laptop, it's an HP, it's an HP Pavilion Laptop 15-cw1xxx, what happens is that the cooling cooler of my CPU is working so well that when I lift it, it starts to make horrible jamming sounds and at the same time some annoying vibrations with some sounds of effort from the motors, so I want to ask how I could have physical technical support for it from Medellin, Colombia.
09-12-2024 02:08 PM
HI @Elysium45,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The fan making unusual noises and vibrations can be a sign of several potential problems, including dust buildup, misalignment, or a failing fan. Here’s how you can address the problem and find physical technical support in Medellín, Colombia:
1. Troubleshoot the Fan Issue
Before seeking professional repair, you might want to try a few troubleshooting steps:
Clean the Fan:
- Power Down: Turn off your laptop and unplug it.
- Access the Fan: Open the laptop (refer to your laptop’s manual or HP’s support site for instructions on how to do this safely).
- Clean the Fan: Use compressed air to blow out any dust and debris from the fan and cooling system. Avoid using a vacuum cleaner, as it can generate static electricity.
Check Fan Alignment:
- Inspect for Obstructions: Ensure that no cables or components are interfering with the fan.
- Check for Damage: Look for any signs of physical damage to the fan or its mounting.
Update BIOS and Drivers:
- Update BIOS: Sometimes, updating the BIOS can resolve hardware issues. Check HP’s support website for updates.
- Update Drivers: Ensure that all drivers, especially for the chipset and cooling system, are up-to-date.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support