Please recall HP Spectre X360 motherboard burned

[nire01]

I wholeheartedly agree. Logically, it would be better for their business to take financial responsibility for the parts that need to be replaced rather than have a large group of pissed off customers who will never buy HP products again. However, they don't seem to understand the importance of customer satisfaction!

I will definitely not be buying HP again.

[acepaul]

{edit: picture removed by HP?? Uploaded again}

danny-r

Please add me to the list of people with the exact same problem and please have the appropriate team within HP reach out to me to resolve this problem. This is a serious and potentially dangerous problem

[acepaul]

My suggestion to all those who are experiencing this same problem is to not call HP Support. You need to have your case escalated by a HP Support Rep from this forum. This seems to get your case to a team that is familiar with the issue who will help you. 

My Laptop is currently being shipped to HP (on their dime) for a motherboard replacement. I will update on the forum how things turn out once I get it back.

[AWM3]

My Spectre X360 just went out of warranty and I am having the same issue.  It was working fine and the next morning it would not turn on.  I took it to a local repair shop and they discovered at least 2 burned places on the mother board.  I have recovered the data at my expense but now the laptop is a paper weight unless the mother board is replaced.

[Omar-E]

@AWM3

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[LoriLucille]

I AGREE 100%! HP should be making this right by recalling and fixing these laptops! If not then I'll be contacting the Consumer Products Safety Commission.

https://www.cpsc.gov/ 

Mine did the same exact thing... worked one night then wouldn't turn on at all the next day. The motherboard was burnt and Best Buy told me it would cost me $900 some dollars to fix... CRAZY!!! They said the motherboard and battery needed replaced to fix the issue. That's only a couple hundred from what I paid for it and of course it was out of warranty by just months. VERY DISSAPPOINTED!!!

[Warrior30]

I'm waiting to hear back from HP to see what they can do for me considering the laptop was $1200 and less than a year old. The mods here are very helpful in terms of getting us connected to HP but still haven't heard from anyone yet, will report back if you want!

[LoriLucille]

Might have to make a little noise and report it on the site I posted to get someone to respond to you. At least that's what I'm hoping will happen for me and anyone else with the same problem. Not right that a product is still so new yet and EXPENSIVE and it doesn't last long... smh!

Update: Thank you for submitting your Report to the U.S. Consumer Product Safety Commission (CPSC).

[IT_DAN]

We have purchased 15 of the spectre x360s, 20% of which have failed in the same manner:  motherboard component burns out, preventing charging/power on

We reached out to HP on three separate occasions and received either flat out refusals to effect repairs or they promised a call back which never came.

Unfortunately all 15 laptops are out of warranty.  While I would completely understand HP refusing to effect repairs for a normal failure, this is obviously a design flaw/manufacturing flaw for such a significant number of failures due to the same component failure.  (there are other forum posts for the same problem: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-motherboard-bu...)

Based on HPs refusal to accept responsibility for what is obviously a design/manufacturing flaw, I cannot imagine we will purchase additional equipment from HP in the future.

[Omar-E]

@IT_DAN Hello

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.