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Please recall or cover thermal event under normal warranty for HP PAVILION X360

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HP Pavilion x360 14- dh0045TX
Microsoft Windows 10 (32-bit)

I've purchased the laptop on August 2020 and it had undergone a thermal event on motherboard by December 2020. A lot of complaints were made by customera about it's overheating issues. No external device was connected and thus is clearly a manufacturing defect. Yet, HP denies to cover it under normal warranty. This is ridiculous.

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HP Support Agent
HP Support Agent
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@roy_promit08

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I did go through the product details and found out no defects were identified for your model. 
As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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This is not a solution because my motherboard had undergone a thermal event without any external device being connected, or any physical damages. Thus it should be covered under warranty.

To repair the issue under warranty would be to help me with a solution. 

Please look into the matter.

 

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HP Support Agent
HP Support Agent
20,111 20,070 881 939
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@roy_promit08

Thank you for posting back. 

 

Not to worry! HP can surely look into it once you ship the computer in for repair. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

ECHO_LAKE
I am an HP Employee

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