Plugged in but not charging

[alpharugal]

Hi

as soon as i plug in my laptop cahrger, it shows

"plugged in, not charging"

I have connected a new charger but in vain

I have replaced the battery then connected the old charger but no use

similarly, i have installed new battery with new cahrger but all in vain

please help me here

[KrazyToad]

@alpharugal

Since the issue persist even with a new battery try reinstalling the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[alpharugal]

Hi

Thanks for replying

I have tried what you wrote but no success

Also

I could not find the the battery test menu by in bios menu after pressing escape button

one more thing

the charging light on my left side of laptop, right beside the charger pin, is continuoulsy shwoing orange colour

help please

[KrazyToad]

@alpharugal

Since the issue persists and you have already replaced the battery and Ac Adapter, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.