Plugged in, not charging, no removable battery

[celinatraaan]

My HP Pavilion Notebook is plugged in but not charging. I checked other forums but they said to uninstall and then remove the battery pack. I realized that my laptop doesn't have a battery pack. What do I do?

[sandytechy20 · Accepted solution]

@celinatraaan

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your notebook is not charging. I would like to help you resolve this issue. 

I have a few steps listed below that should help you resolve this concern: 

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed. 
   

Click here and refer the document to perform for more assistance .

Let me know if that helps.

Cheers.

[celinatraaan]

@thank you so much for your help, @sandytechy20 

My laptop is working fine now and it's charging properly!

---

@sandytechy20 wrote:

@celinatraaan

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your notebook is not charging. I would like to help you resolve this issue. 

I have a few steps listed below that should help you resolve this concern: 

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed. 
   

Click here and refer the document to perform for more assistance .

Let me know if that helps.

Cheers.

---

[sandytechy20]

@celinatraaan

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.

[celinatraaan]

@sandytechy20

Hello again,

My laptop still has that problem. It's been about a month and every time I charge my laptop, it doesn't charge any more than 60%. I've even updated everything on my laptop then used it up to 15%, shut it down for 30 mins, deleted Microsoft ACPI-Compliant Control Method Battery and restarted my computer (to redownload it) but the same thing happened when I charged my laptop again.

[ebtgfanjc]

In the body of the post, the following steps are given for an HP Notebook with a battery that CANNOT BE REMOVED:

I have a few steps listed below that should help you resolve this concern: 

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed. 

After this list, a link is included to click to "refer [to] the document to perform for more assistance." Clicking this link takes me to:

https://support.hp.com/us-en/document/c00259897

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

I have viewed this support document - several times.  The only problem is that it is for HP Notebooks that have a removable battery. I can perform the four point list in the body of this post - as I have several times - with no results.

I did attempt the other steps such as deleting the battery drivers but to no avail. For about three months, my battery was "plugged in, not charging" but remained at 66%. Over the past three weeks, the charge - all while still showing "plugged in, not charging" - has steadily declined first to 17%, then 11%, and for the past 10 days it fluctuates from 7% to 8% to 9% and goes back and forth between those numbers.  And although I have my Power Options set for my computer to shut down at 10%, it has failed to shut down at any point.  I can power down and the computer and it will power back on.  I can do a hard reset, I believe that is what it is called, and press F2 and run the diagnostics on my battery. All tests (and I ran all the diagnostic tests, not just on the battery) came back with messages that everything was within normal operating parameters (my phrasing).

Is there any other method that might be available to those that own HP Notebook with batteries that cannot be removed? Any help you can provide, or if you can point me in the right direction, would be greatly appreciated.  Thanks. Philip