Plugged in, not charging problem, Windows 10

[Advait]

HP Pavilion 15-ab030TX. Laptop is about 14 months old. I got the dreaded "plugged in not charging" error. Laptop is running latest version of Windows 10. The battery and ac adaptor drivers are all up to date. I downloaded and ran the HP Support Assistant battery test and it said my battery was OK.

The battery diagnostic tool ESC -> F2 is not in my bios cuz I did a clean install of the OS ...?

How can I fix this plugged in not charging error. I'm at 73% battery.

I unplugged the AC adaptor from the wall and then took a paper clip and shorted the DC plug with a paper clip. Didn't help.

Please help. Thanks!

[GBL84]

Dear Customer,

Welcome and Thank You for posting your query on HP Support Forum

It looks like your Notebook is not charging the Battery, We will surely assist you with this issue

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

How to improve the life of a Battery:

1. Power Plan should be set correctly for extended battery life

2. Please keep the Screen Brightness at lower level

3. Please turn OFF Wi-Fi Connection when not in use

4. Please remove the CD/DVD's from the Optical Drive when not in use

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

 Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee.

[Advait · Accepted solution]

Hello GBL84,

Thanks very much for your detailed reply. I turned off the laptop, took out the battery, waited 3 minutes, put the battery back in and turned on the laptop.

Now the battery charging works fine! I'm back at 100% charge.

I was very happy that this simple trick worked.

Thanks again for your reply. Kind Regards,

Advait

[jana03]

I got a hp envy sleek M6 notebook. Pass 2yrs suddenly when i plug in the white light near the charger starts blinking. Before the battery fully died i did a battery check and it said it was all good. Now the bat is fully dead. Pls help

[GBL84]

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[John225]

I have an HP Envy x360 m6 Convertible with the plugged in, not charging problem.  This PC has a non-removeable battery.  I have tried unistalling both the battery and adapter using the device manager, unplugged the adapter, both from the PC and wall socket, then shut down the PC.  Waited 5 minutes, the plugged in the adapter and restarted the PC.  Same results as before.  Support Assistant battery check states baterry working fine and HP diagnostics shows adapter passed.  Does anyone have a procedure that works with a non-removeable battery.

[Suze11]

Hi ...Please could you tell me if you gt sorted with this.  I have exactly the same problem and cannot remove the battery, nothing else is working. Thanks

[John225]

On a different thread,  Mr Robot, an HP guy, had me do a hard reset that fixed my problem.  To do this:

1.  Remove all devices, to include the AC adapter.

2.  Do a hard reset by holding in the power button for a WHOLE  minute.

3.  Power up and let windows to finish loading before reconnecting the AC adapter and other devices.

When I reconnected my AC adapter, my power icon read 28 minutes to full charge kept charging up to 100%.

4.  He then recommended  to update my BIOS and chipset drivers and provided me a link.  Since  I'm new to  to using forums, I don't know how to direct you to that link.

Back when this laptop was under warranty, I had a similiar  problem and HP had me check the AC adapter using the HP dianostic tools, and that revealed my adapter was bad.  So that too is a possibility.  

Hope you too, like me, finds the right fix for your ailing machine.

[Suze11]

Thanks for the info, unfortunately I couldn't get it to work so I rang through to Curry's (newish laptop). I'm going to head back to the shop tomorrow morning to see what they say - it's a pain but I've tried everything.

[Master_helper]

Hey guys you know that thing on the back of your Hp wel if you pul on the levers to take it off you can blow it.If you blow it really good it will fix your charging problems.I've done it many times for people and it always worked so try it.