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‎05-22-2021 01:25 PM - edited ‎05-22-2021 10:51 PM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)
Product: HP Laptop 15-bs0xx
Processor: Intel® Core™ i5-7200U
Operating System: Microsoft Windows 10 (64-bit)
Battery type: 3 cell
 
Hello,
The battery on my laptop (HP 15-bs0xx) was not charged just showing 0% after 1 hr. charge. I have already done these steps. when I deleted the problem( Microsoft ac adapter, Microsoft ACPI compliant control method battery ) in the device manager and installed( first uninstall device then restart your device it automatically detects or installs again ) after that the problem was there it didn't work than just showing battery 0% changed, after all, I did this and charged of an hour. help with this problem.
 
Thanks...
2 REPLIES 2

‎05-22-2021 02:28 PM

HP Recommended

@Mike951 

 

I believe I asked you before:  HP Laptop 15-bs0xx ?

 

Regards.

BH
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‎05-22-2021 11:23 PM

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@Banhien

 

Yes, I asked before but there was not any solution. it's about Battery replacement. Due to covid right now the HP store is closed so can't buy a new battery.  and now a new problem came with my battery. it's not charging at least 1% so have to plugin charging cable every time while I am using the laptop.

 

Thanks.

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