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Honor Student
Posts: 2
Member Since: ‎12-27-2016
Message 1 of 7 (1,109 Views)
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Plugged in, not charging

Product Name: Envy 15-U011DX x360
Operating System: Microsoft Windows 10 (64-bit)

I have HP Envy with windows 10. From 2 days, I am facing a problem of "plugged in not charging".

I removed and reinstalled battery drivers, restarted laptop, but it didn't help. The battery is not removable.


any suggestion?
 
 
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Accepted Solution

Re: Plugged in, not charging

Hello Farsun,

 

Welcome to FORUM !!

 

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

 

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

 

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 8)

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

 

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Regents Professor
Posts: 3,971
Member Since: ‎04-09-2015
Message 2 of 7 (1,090 Views)

Re: Plugged in, not charging

Hello Farsun,

 

Welcome to FORUM !!

 

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

 

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

 

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 8)

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

 

Honor Student
Posts: 2
Member Since: ‎12-27-2016
Message 3 of 7 (1,076 Views)

Re: Plugged in, not charging

Thank you.
problem solved by updating BIOS 
Smiley Happy

Regents Professor
Posts: 3,971
Member Since: ‎04-09-2015
Message 4 of 7 (1,053 Views)

Re: Plugged in, not charging

You're very Welcome !!

 

 

 

 

 

 

All the Best !!   Thanks for being a member!

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Student
Posts: 1
Member Since: ‎01-15-2017
Message 5 of 7 (832 Views)

Re: Plugged in, not charging

Problem solved on step 8, peace of mind. Thanks HP forum

Regents Professor
Posts: 3,971
Member Since: ‎04-09-2015
Message 6 of 7 (796 Views)

Re: Plugged in, not charging

You're very Welcome !!

 

 

 

 

 

 

All the Best !!   Thanks for being a member!

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Honor Student
Posts: 2
Member Since: ‎01-09-2017
Message 7 of 7 (472 Views)

Re: Plugged in, not charging

I have the laptop must return to HP
HP Pavilion 13-s162nb, result, do not fix it under warranty. The laptop is only 3 months old

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