Poor Resolution to a Lost Laptop Issue

[GillesL1956]

In June of 2023, I purchased a HP laptop from one of the big box stores.   For the model I bought, I paid $862.76 (taxes in).  The laptop worked very well until November when I had an issue with the USB-C port.  I called HP Customer Service and made arrangements to have the laptop repaired under warranty.  At the same time, the Customer Service Rep convinced me to purchase an extended warranty package for a total cost of $206.94.  The laptop was promptly repaired and shipped back to me using UPS within one day of being received.  However, UPS lost the laptop.

I contacted both UPS and HP and it was HP that ended up resolving the issue.  However, I am not satisfied with the resolution.  HP stated that since the laptop was about six months old, the value should be only about half of what I paid for it.  However, they did offer me $800.00 that includes the $206.94 for the extended warranty.

My complaint is that I am not being completely compensated for the loss of my computer.  I still have to replace the computer and extended warranty.  At the end of the day, I am out $269.70 for a warranty repair on an HP product.  In my opinion, I should have been fully compensated for the loss.

[Raj_05]

Hi @GillesL1956,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:
Last Name:
Serial Number:
Product ID:
Contact number:
Full Address:
Country:
Pincode:
Email:
Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Alden4
HP Support

[Raj_05 · Accepted solution]

Hi @GillesL1956,

Thank you for your response,

We have escalated this issue internally and awaiting an update. We will have the relevant team connect with you and help you with an update at the earliest.

Alden4
HP Support 

[GillesL1956]

Hello Alden,

Thank-you for your help in looking into this.  Customer Service has reached out to me and have resolved this issue to my satisfaction.

Have a great day.