Portable Hard Drive pd500a not detected

[KoenSinn]

My new laptop HP 15s-eq1000 Laptop PC (1E870AV) doesn't recognized my old portable hard drive HP pd500a.

The hard drive makes a sounds like it works, but the light isn't lighted up.

I tried the 2 USB ports. And the hard drive works on an other laptop.

What can be the solution?

[Echo_Lake]

@KoenSinn

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you tried with a different USB flash drive or Storage drive?
• Have you checked the external HDD on different computers?

Keep me posted for further assistance.

[KoenSinn]

Yes, i've tried a different USB and it works.

I've also tried my portable hard drive on a different computer and it also works.

thanks for your assistance

[Echo_Lake]

@KoenSinn

Have you tried different drive or storage device on this laptop to verify the USB ports functionality?

[KoenSinn]

Yes, i also tried an external storage device ( iomega LDHD-Up) and this device runs on my laptop.

[Echo_Lake]

@KoenSinn

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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