Possible HD failure

[mjw72652]

I installed a new 1 GB SSD in an HP laptop ;ess than three months ago. A couple of times recently Windows 11 has crashed with a BSOD, and when I restarted the laptop would not boot up, giving me a boot device not found error message, and refused to boot. Several attempts resulted in no luck. I finally went into the BIOS, opened the boot manager, changed the UEFI boot device to an external device then changed it back to the hard drive without actually saving in between, exited the BIOS and rebooted and the machine rebooted, albeit very slowly with a long hiccup after the logon screen appeared and I entered the PIN.

This has happened a couple of times.

Is this a drive failure problem or something else?

[Dilip_18]

Hi@mjw72652r,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Envy Notebook not booting to windows stuck at the error screen. I apologize for the Inconvenience. 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

Recover the BIOS using a key press combination. 

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys. 

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen. 

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

1. Start or restart the computer.
2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests > Hard Drive > Quick Test.
4. Click Run Once.

Once the test completes, results are displayed on the screen.

If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

If the issue still persists then it is a hardware issue. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!