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‎05-03-2023 07:23 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)
Operating System: Microsoft Windows 11

A warning about a possibly bad update: today Windows Update pushed a BIOS update that is not on the HP support site for my model (F. 21, latest from HP is F.20). I can't be sure this is the cause, but after the update the computer no longer charges when plugged in (I've tried two known good HP USB chargers). The charging light doesn't go on even when off or in the BIOS. Chatted with support and will have to send it in for repair. So I'd suggest avoiding this update! 

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1 REPLY 1

‎05-03-2023 11:09 PM

HP Recommended

Update: Although HP told me it was a hardware problem and it would need to be repaired, I was able to fix the issue by doing a power reset (holding down the power button for 30+ seconds on reboot). 

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