Possible hinge and cable issue

[DaveS1956]

When the screen is in certain positions, the PC goes nuts with actions occurring all over the place as if a ghost is randomly wielding the mouse. I think this might be a screen cable across hinge issue. Seems like a manufacturing defect. I'm out of warranty but this should be covered as bad build. It's been happening over a year

Thoughts?

[praveenbv]

Hi @DaveS1956.

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[DaveS1956]

There is no blue envelope next to my profile name.  I am out of warranty and in the United States. 

I feel this should be fixed by HP regardless of warranty as it appears to be a manufacturer defect. It started about a year ago and has progressively gotten worse. I kept trying all kinds of scans and tools but all came back good. Someone suggested the hinge problem. Further research showed others with the same issue.

[praveenbv]

Hi @ DaveS1956,

Welcome to the HP Support Community.  

I understand you need assistance and I’d love to help. 

However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.  

Hence, I would request you to create a public post with the same query, 

So that you may get your answers from the various members we have in our community forums at HP. 

To learn how to use the HP Support Community, refer to this post.  

It’s been a pleasure interacting with you.  

Have a good day ahead. 

[praveenbv]

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead!