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‎05-11-2023 03:40 PM - edited ‎05-11-2023 03:44 PM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B6AV)

I bought my Pavilion laptop in 2022 and my warranty has long been expired, and I've accidentally caused physical damage to the charger port to the point where it will not detect the charger whatsoever. I replaced it with another but it's extremely finicky and only charges when the cable is at a specific angle.
What I'm wondering is, seeing as it's fairly easy to replace at home, is it possible to get parts directly from HP or an official manufacturer of theirs for the model that I've got?
I can provide whatever needed info and any help would be appreciated, thanks!

Product is the HP Pavilion 15.6 Gaming Laptop 15-ec2000nh

Category:
1 REPLY 1

‎05-14-2023 08:12 PM

HP Recommended

Hi @AdamN4g,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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