I have a hp laptop model15-db0091wm. I was moving the laptop to a different room in my house on Saturday and when I plugged the cord in to charge, it showed the light on the side on but the battery not charging. I managed to run a component test on the battery and adapter and got an adapter failure Id gsp499-9sxag4-xd7xhf-c1cc03.
Can anyone tell me what that means? As I would greatly appreciate understanding what is wrong in order to try to fix the problem. Or tell me where to go to find out.
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