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Message 1 of 2
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Power Adapter Failure ID question

HP Recommended
HP Notebook - 15-db0091wm
Microsoft Windows 10 (64-bit)

I have a hp laptop model15-db0091wm. I was moving the laptop to a different room in my house on Saturday and when I plugged the cord in to charge, it showed the light on the side on but the battery not charging. I managed to run a component test on the battery and adapter and got an adapter failure Id gsp499-9sxag4-xd7xhf-c1cc03.

 

Can anyone tell me what that means? As I would greatly appreciate understanding what is wrong in order to try to fix the problem. Or tell me where to go to find out.

 

Thank you

Louise 

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HP Recommended

Hi, Louise:

 

Those fancy codes don't translate to much.  Most of their energy is devoted to producing the serial number of the notebook.

 

Here is a copy and paste of the failure report, minus the component's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GSP499-9SXAG4-XD7XHF-C1CC03OKXXXXXXXXXX1/4/21605PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyAC Adapter Error

 

It is anyone's guess what that generic error message could mean.

 

I suggest that you order a new power adapter.

 

First, inspect the wire going from the wall socket to the adapter to make sure that appears to be good.

 

That part is sold separately.

 

Below is the link to the parts list for your notebook.

 

HP PartSurfer

 

The power adapter is the first item listed.

 

I just checked the HP parts store and the adapter is on back order.  $56.93.

 

This is the cheapest genuine, used but tested and working adapter with that part number that I could find on eBay.

 

Genuine HP Laptop Charger AC Power Adapter 740015-002 741727-001 19.5V 2.31A 45W 729375667716 | eBay

 

This one comes with both the adapter and the cord that goes from the wall socket to the adapter, so you should be all set with this one.

 

 

 

 

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