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- HP Community
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- Notebook Hardware and Upgrade Questions
- Power Adapter Wall Plug-In Stuck

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09-22-2019 09:33 AM
Hello,
I have a very strange and specific question, but I hope it'll find some sort of answer here. I apologize if this isn't the right category, but I couldn't find an accessories tab to ask in.
I use an HP Spectre x360, and so I use a USB-C power adapter to charge it. I recently purchased the official HP 65w USB-C adapter off of the HP online store. It came in two connecting parts- the power cord, and then the actual adapter that plugs into the computer. There was also a small square plug-in that could connect to the adapter to fit it into the wall with less length than the power cord could provide. I connected this small square to the adapter and plugged it in and everything charged perfectly. However, now I want to remove the square and use the longer power cord provided. For some reason, though, the square is completely stuck in place. I have attempted to remove it exactly according to instructions online, but it won't budge. I am terrified to attempt to force the square off in fear that it'll break the charger in some way. Is there a way I am unaware of that these two things disconnect? Anything else I can try?
Thank you!
09-24-2019 12:47 PM
Thank you for posting on the HP Support Community.
This sounds like a hardware component related issue, detaching the adapter should be easy and quick it shouldn't be tuff.
I would request you to contact HP shopping for replacement ac adapter. Check the below image showing detaching ac adapter.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee