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HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

Hello all.

 

My Spectre 360  (now out of warranty) has a bent power button as shown below. Can it be replaced or re-aligned?  The contact point on the underlying circuit board works fine - its just difficult to align the button with it each time I use the laptop.

 

20201112_094548.jpg

1 REPLY 1
HP Recommended

@nec218

 

I reviewed your post and I understand that the power button is jammed.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You need to contact support and check whether they can ship you the power button. However, I am positive that if you can ship the computer to HP authorized service center they will be able to replace it.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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