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HP Recommended
HP ENVY x360 - 15m-bp111dx

I have a laptop that needs the power button replaced.  Not the power button that is on the motherboard, but on the external frame of the computer.  It appears the plastic piece is broken and needs to be replaced.  When the button is pressed, the plastic part does not touch the power button on the motherboard making the laptop useless.

 

Anyone know what the part number is for that piece?HP Laptop.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Here's the Service Guide for that model- http://h10032.www1.hp.com/ctg/Manual/c05527167.pdf 

 

It doesn't show a part number for the button, looks like a new top cover with keyboard is the only option.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014

View solution in original post

3 REPLIES 3
HP Recommended

Hi @alenb86,


Welcome to HP Support Community. 
 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service Center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
HP Recommended

Here's the Service Guide for that model- http://h10032.www1.hp.com/ctg/Manual/c05527167.pdf 

 

It doesn't show a part number for the button, looks like a new top cover with keyboard is the only option.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
HP Recommended

Thanks so much.  I was able to purchase the spare part from a distributor so I should be good to go.

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