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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Power Button Replacement

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08-08-2023 05:54 PM
I have a laptop that needs the power button replaced. Not the power button that is on the motherboard, but on the external frame of the computer. It appears the plastic piece is broken and needs to be replaced. When the button is pressed, the plastic part does not touch the power button on the motherboard making the laptop useless.
Anyone know what the part number is for that piece?
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Accepted Solutions
08-11-2023 03:33 PM
Here's the Service Guide for that model- http://h10032.www1.hp.com/ctg/Manual/c05527167.pdf
It doesn't show a part number for the button, looks like a new top cover with keyboard is the only option.
17-cp0097er
HP Envy 27-b014
08-11-2023 10:56 AM
Hi @alenb86,
Welcome to HP Support Community.
This could be a hardware issue with the unit and may need repair.
I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center
Note: Select your country from the dropdown, enter the city or postal code, select the product and click on search to locate the nearest HP Service Center near your location.
Hope this helps.
Take care and have a good day.
08-11-2023 03:33 PM
Here's the Service Guide for that model- http://h10032.www1.hp.com/ctg/Manual/c05527167.pdf
It doesn't show a part number for the button, looks like a new top cover with keyboard is the only option.
17-cp0097er
HP Envy 27-b014