Power Button Stuck - will not depress

[jpedgehill]

My HP ENVY x360 - 15m-bp012dx will no longer turn on because the power button has stopped responding.  Basically, it feels like the button no longer "pushes".  The laptop was a purchased only a little over a year ago for school and it is no useless.   For this model, the power button is on the side of the case and it never had all that much push to it.  (You only really had to tap it for it to turn on.)

I really don't have the means to go out and get another one and the computer stores said I need a whole new motherboard.  I cannot understand how a depressed power button on the external portion of the case would require a whole new motherboard!!!

Can anybody help?  Thanks much. 

[Echo_Lake]

@jpedgehill
Thank you for posting on the HP Support Community.

I see that your experiencing issue with the power button pushed in and unable to turn on the computer.
As you've performed relevant troubleshooting steps and its diagnosed motherboard related issue. Hence, I would request you to contact our Phone Support and our Support Engineers should be able to and sort this out

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed.

Please feel free to contact us here anytime you need any further assistance.

[jpedgehill]

Thanks for the message @Echo_Lake, but they were not very helpful on the phone.  $214 just for a power button?  Unbelieveable!  Also, they would only send me the parts with no guarrantee of them working.  I'd have to do everything myself. 

Anyone else having this problem?  Seems to me to be a defect with the HP Envy line.  Why have a power button on the side if it can jam? 

Any help would be appreciated.

[Echo_Lake]

@jpedgehill
Thank you for posting back.

​​​​​​As we have limited support boundaries in the support community as of now. In order to resolve the issue, we have to elevate the case to the next level, I will share you few details through a private message. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[leenab]

i am having the same exact issue and i would not like to deal with all of this mess could you also help me move onto further step on how to help me

[Jludwick]

If it was dropped and the power button isn't working it could be that the case was dented causing the opening the button sits in to become misshapen.  I had the same problem, tried a new board but still didn't work.  I realized the opening had been affected when I dropped it so I squeezed it back into shape with a pair of pliers and it was back to normal.