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‎08-23-2019 07:58 PM

HP Recommended
Product: HP ENVY x360

I have a HP Envy x360. My power button is stuck inside my laptop so I have no way of turning it on. I’ve seen that others have had this issue also. I was just wondering what you did to fix it? If it can be fixed? Can it be fixed? If not, is there a way to back up my files that are on my laptop? 

1 REPLY 1

‎08-26-2019 04:20 AM

HP Recommended

Hi @jesssarah

 

Welcome to the HP Support Community. 

 

This is a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

 

You may take your computer to a local PC repair store to see if the data cab be backed-up. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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