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Hello HP Community,
I own a HP Spectre x360 laptop (HP Spectre x360 - 13t-ap000 CTO) with Product number: 4CJ14AV. The laptop gets heated quite frequently, and I need to use a wall mount fan to keep the laptop operational for more than 8 - 10 hours.
Using the HP PC Hardware Diagnostics UEFI - I performed the Power Source Test, and it ran for a minute and the result failed.
And further running tests on Power Adapter and Battery were passed.
Power Source Test Status
Please advise how to fix this problem.
Thank you, Anand
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
I happen to own the very same laptop. I changed the battery about fifteen months ago.
Error code translated
Failure details - Battery Check:
Failure ID:9BW3GK-9LNC8X-MFPXHG-C73C03
Test date:2024-10-13
Component tested:Battery Check
IMPORTANT:The test found a problem with the battery and it may need to be replaced.
The battery needs to be replaced with a new one.
Replacement battery HP part number and description
| L28538-1C1 | BATT,SP04061XL-PL,3.99Ah,SIM/COSLIGHT |
The overheating you reported indicates that the laptop's intake and exhaust ports need to be cleaned of dust and obstructions.
The fins of the fan and heat sink need to be cleaned as well.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
I happen to own the very same laptop. I changed the battery about fifteen months ago.
Error code translated
Failure details - Battery Check:
Failure ID:9BW3GK-9LNC8X-MFPXHG-C73C03
Test date:2024-10-13
Component tested:Battery Check
IMPORTANT:The test found a problem with the battery and it may need to be replaced.
The battery needs to be replaced with a new one.
Replacement battery HP part number and description
| L28538-1C1 | BATT,SP04061XL-PL,3.99Ah,SIM/COSLIGHT |
The overheating you reported indicates that the laptop's intake and exhaust ports need to be cleaned of dust and obstructions.
The fins of the fan and heat sink need to be cleaned as well.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
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