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Tutor
Posts: 6
Member Since: ‎05-19-2016
Message 1 of 7 (189 Views)
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Power adapter for HP Pavillion g7

Product Name: Pavillion g7
Operating System: Microsoft Windows 10 (32-bit)
I had the power cord replaced last year. But now I find the power box cord is not working. My battery died completely and even with the power cord plugged in, my laptop will not work. The box, even after replacing the power cord, still got extremely hot. Now I can't use my laptop at all! What do I do andhow much is it going to cost? Why is this not on a recall?
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Re: Power adapter for HP Pavillion g7

I'm not sure. Can't read what it says on it. [personal information removed] and the CT:WBGSU0AM3ZHCRS hope that you can figure that out. Thank you for helping!

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Grad Student
Posts: 233
Member Since: ‎06-19-2013
Message 2 of 7 (185 Views)

Re: Power adapter for HP Pavillion g7

Hey,

 

contact hp hp and check if there is any recall, if there is the repair will b done,

 

else they hey will give you the exact cost for the repair.

 

#hpexpertday

Regards;
Smiley
I am an HP employee
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HP Support Agent
Posts: 14,514
Member Since: ‎08-11-2014
Message 3 of 7 (181 Views)

Re: Power adapter for HP Pavillion g7

Hi,

 

That sounds frustrating, don't worry though!

Call HP on 1800-474-6836 and tell em about your concern, they should be able to get you the info about a recall (if any)

in which case, there would be a charge involved, however if there isn't any recalls.

My suggestion is, get to a local store and purchase a cord & an adapter (universal-may also work), show them your existing adapter & cord and they will give you the replacement...Could be cheaper at the store, BUT CALL HP FIRST AND ENQUIRE ABOUT IT.

Have a good day and Good luck!

Riddle_Decipher
I am an HP Employee

Top Student
Posts: 5
Member Since: ‎05-13-2015
Message 4 of 7 (174 Views)

Re: Power adapter for HP Pavillion g7

The Pavilion g7s used both 65W and 90W adapters.

 

Which one do you have?  That way, I can provide the correct spare kit part number.

 

Regards;
Ben
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I am an HP employee.
Tutor
Posts: 6
Member Since: ‎05-19-2016
Message 5 of 7 (166 Views)

Re: Power adapter for HP Pavillion g7

[ Edited ]

I'm not sure. Can't read what it says on it. [personal information removed] and the CT:WBGSU0AM3ZHCRS hope that you can figure that out. Thank you for helping!

Top Student
Posts: 5
Member Since: ‎05-13-2015
Message 6 of 7 (159 Views)

Re: Power adapter for HP Pavillion g7

That's a 65W adapter

 

Spare kit:  693711-001 - SPS-65W NPFC ADPTR SMART

 

Good luck!

 

Ben

#HPExpertDay

I am an HP employee.
Tutor
Posts: 6
Member Since: ‎05-19-2016
Message 7 of 7 (147 Views)

Re: Power adapter for HP Pavillion g7

I really do appreciate your help. I don't know what the amp is and don't know where to find it. I'm very frustrated as I have checked for recalls on this and it is not a part of any recall. Where do I look for the information you need? Okay I found it. It is 65W.

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