Power button and keyboard don't turn off immediately after shut down

[BrunoAbMo]

@ECHO_LAKE ,

I  did the restore but the same problem to be continued. I found this same problem in another forum post but the laptop have a Intel processor and was solved updating the driver Intel(R) Management Engine Interface.

Please I use this PC for work and I need solution for my problem...

The link with video after performing system factory reset : https://drive.google.com/file/d/1SYysW7UI_l8q2q-0t6prco2Eajjit1u4/view

What is the next step?
Where I need to do for solve this situation?

There are another way to valid the drivers? What drivers I can to check for solved the problem?

I need the HP technician support? If so, could you to give the instructions to the situation? This post can to generate a issue to HP support?

I'm a fun and I use HP for over 10 years, but this situation and another (post left: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Big-memory-reserved-for-hardwa...) me really disappointed with the brand.

All updates after performing system factory reset it's okay too:

[Echo_Lake]

@BrunoAbMo

Thank you for posting back. 

As I mentioned in my first post the HP support assistant will automatically download and install all latest update.

However, as you've completed all the relevant troubleshooting steps including system factory reset. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.