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‎04-21-2021 12:24 PM

HP Recommended
Product: 15-U483CL
Operating System: Microsoft Windows 10 (64-bit)

I have recently replaced the power button board and flex ribbon in a ENVY 15-U483CL, and was met with it shorting out the motherboard and causing it to power down. with the ribbon connected to the main board i need to short the pins on the connector to get it to power on, but as soon as I connect to the power button board it shorts off again. At first i thought it could be a short in the connector, so I replaced the mobo as well. same situation of it shorting out the board. the power button board is also a replacement, and the original was doing the same. So, to sum up, i have 2 power button boards and 2 mother boards, as well as 2 new flex ribbons, and still get a short when trying to connect them. I have disconnected individual components to see if it was a secondary part causing the short, but have not been successful. All of that being said, is there a common issue that causes this, or should i attempt one more power button board to make sure the one I ordered is not defective?

1 REPLY 1

‎04-24-2021 07:51 AM

HP Recommended

@Huddlle

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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