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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-18-2020 10:44 AM

HP Recommended
Product: Officejet Pro 9025
Operating System: Microsoft Windows 10 (32-bit)

The document feeder won't work when scanning but works when copying

3 people had the same question
3 REPLIES 3

‎06-22-2020 10:50 AM

HP Recommended

Hello @DVprinter1 ,
Welcome to the HP Support Community!

 

Which APP, on the PC, is used for scanning.

 

Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
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‎06-22-2020 10:55 AM

HP Recommended

I am using the HP Printer software that was downloaded onto my computer.  Trying to "scan to computer", it recognizes my laptop but the document feeder isn't pulling.

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‎06-22-2020 11:03 AM

HP Recommended

Does this app have a name?

I'm not an employee of HP, I'm as volunteer here.
        
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