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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Power cord recall

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11-05-2019 08:35 AM
Why didn’t I know about the power cord recall?I would like my cord sent as soon as possible as my quit on me and need one ASAP.Thank you and I will post on Facebook when I receive my cord.There should be no time limit since I still use my computer and will buy another hp in future.
11-05-2019 09:28 AM
Read the information on the Recall -- follow the instructions, and submit your information.
I am not sure whether posting on Facebook is necessary; I would guess that doing so does not affect the submission of any information or a claim for replacement.
HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014
For you and for those reading...
Recalls and Advisories
Product Recalls – Please READ
HP Replacement programs and product recalls
2018 - Battery
Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected
HP urges customers to recheck all potentially affected products
In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.
HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.
2019 - Battery
Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.
HP Support Community
Please Note:
Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.
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