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‎04-07-2024 02:48 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D118AV)
Operating System: Microsoft Windows 11

Is anyone else having problems with the power cord not staying connected? Also cord is very stiff and puts pressure on the input connector.

Category:
1 REPLY 1

‎04-10-2024 07:42 AM

HP Recommended

Hi @TellyTech,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It appears that while there are no directly related complaints or discussions specifically about the power cord not staying connected to the HP Laptop PC 15s-Fq2000 (2D118AV) in the sources I found, issues with HP laptops not charging or having power connection problems are not uncommon. A user mentioned a problem where their laptop wouldn't charge, and there was no light indicating that it was charging, suggesting a potential connection or battery issue​. Although this isn't exactly your problem, the recommended troubleshooting steps could be relevant:

  1. Check the Power Connection: Ensure the power outlet and adapter connections are secure. A loose connection might cause charging issues.
  2. Inspect the Power Adapter and Cord: Look for any damage or frayed wires. Damage to the cord could lead to charging inconsistency.
  3. Hard Reset: This involves disconnecting the power and holding down the power button for about 20 seconds before reconnecting. While more related to a laptop that won't turn on, this step can sometimes reset the charging mechanism.

These steps are quite general but can sometimes resolve or pinpoint the cause of the issue.

As for your specific concerns about the stiffness of the power cord and the pressure it puts on the input connector, these are not addressed directly in the sources. However, if the cord's stiffness is causing undue strain on the laptop's charging port, it might be worth considering a replacement cord or checking if there are any recommended practices for managing a stiff cable to prevent damage to the laptop.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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