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‎07-16-2021 01:32 PM

HP Recommended
Product: bs0xx laptop
Operating System: Microsoft Windows 10 (64-bit)

When my computer is plugged in and off battery charges. when turned on a white light shows near plug. but laptop runs off of battery only.  if I remove battery and plug in white light shows but will not turn on. Any ideas?

thanks

Category:
1 REPLY 1

‎07-22-2021 03:41 PM

HP Recommended

@scf3000

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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