Power light keeps blinking amber-white

[corey_parker]

I just got a new power chord because my other one wasn't working anymore, I plugged it in and the light next to where the power chord goes blinks from amber to white. I have tested both the batter and system board and bother passed. When plugged in with the new chord batter says plugged in, charging and then plugged in, not charging.

[Dvortex]

Hello, @corey_parker - Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I see that you are having trouble charging your HP notebook. Appreciate all your troubleshooting efforts so far 🙂

You mentioned that you are getting "Plugged in not charging" message while charging the notebook. First off, perform a hard reset on the notebook by removing the battery. Unplug all the cables, turn off the PC, remove the battery if it is removable. Wait for 2-3 minutes and then connect everything back.

I would further recommend you to test and calibrate the battery using the HP PC Diagnostics UEFI.

Go to http://hp.care/2cMZFxJ and perform the tests under “Testing and calibrating the battery using HP PC Diagnostics UEFI (preferred method)”. Make sure to do the test for both battery and the adapter.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc to get the Startup menu. Now press F2 key.
3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
4. Select the "Component test" and then select "battery test" from the list.
5. Once done, perform an adapter test as well.
6. Let me know if the test passes or not.

If the test passes, perform a battery calibration as well as mentioned under “Manually Calibrating the battery” and check.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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