Power limit throttling on CPU when GPU is under load

[Dmitry_E]

Hello! I have power limit throttling issue with my Notebook HP Pavilion 17-ab313ur.
My system is:
CPU: Intel Core i5-7300HQ 2,5 GHz (3,5 GHz - Turbo boost)
RAM: 8 Gb
GPU: NVIDIA GeForce GTX 1050 Ti 4Gb
According to Intel XTU I have power limit throttling when my GPU is under load.
During the regular tasks my cpu is working at about 3,25 GHz.
When I'm trying to stress my cpu with real work like video converting or even with XTU stress test - cpu goes at solid 3,08 GHz and everything works perfect for a very long time without any throttling.
But when I'm trying to put my GPU under load after few minutes CPU goes strait to 0,8 GHz and perfomance drops significantly. Maximum package TDP is about 26W when cpu should be able to work at 45W at least. It happens everywhere GPU is involved (XTU gpu stress test, 3d real time rendering applications, games, benchmarks ect.) Temperature is within normal. Only annoying squeaking sound during XTU gpu stress test.
I've installed all newest updatets from your website for my Notebook model, installed the latest nvidia drivers via geforce experience. My power profile set to high perfomance and low and high values of processor state both set to 100%
Few days spent in the internet searching for possible solutions gave me few options like throttlestop software, removing Intel Dynamic Platform and Thermal Framework Driver, install previous windows build 1607 (I'm on 1709 right now), try to use more powerfull power adaptor like 240W (I have 150W adapter from the box).
I've tried almost everything but nothing helped me. Could you please provide me solution for solving that problem? Because right now it looks like I gave ~$1000 for disappointment. I don't think that this is a normal situation. 1050 Ti and i5 7300hq have only 3% bottle neck, they should work perfectly together. And I bought that Notebook for 3d related work wich is nearly inmossible considering described situation.

[Flower_Bud]

@Dmitry_E

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your notebook has a power limit throttling issue,

Don't worry as I'll be glad to help,

I recommend that you perform these troubleshooting:

Disk Cleanup: 

1. On the search bar, type Disk cleanup and hit Enter. 

2. Select the files you want to get rid of under Files to delete. 

3. Select OK. 

For more information regarding Disk cleanup, refer to the article entitled "Disk cleanup in Windows 10". 

Clean Boot: 

1. On the search bar, type msconfig and hit Enter. 

2. Check the check box Hide all Microsoft services, click on Disable all and click OK. 

3. Under Startup tab, click on open Task Manager. 

4. Under startup tab in Task Manager, select the startup items and click Disable. 

5. Close Task Manager, under Startup tab of System Configuration, click OK. 

6. Restart PC. 

For more information regarding clean boot, refer to the article entitled "How to perform a clean boot in Windows". 

Note: Reset the computer back to Normal Mode once you are done with the troubleshooting by following the section "How to reset the computer to start normally after clean boot troubleshooting" from the same article. 

If the issue persists, perform a BIOS update: Click Here

Keep me posted,

Have a great day 🙂

Cheers!

[Dmitry_E]

Hello again!
Thank you for your reply!
I've tried everything that you suggested to me but it doesn't help. I have latest BIOS from your website [F.60].
Few interesting news though:
1) Intel XTU now is not working (I assuming that happend because I've disabled some intel services)
2) I believe that I found the exact reason of CPU throttling but I still need your help to fix it. CPU frequency is dropping right at the moment when integrated GPU (intel hd graphics 630) trying to help my dedicated GPU (nvidia geforce 1050 Ti) to do its job. I don't know why it's happening (few minutes the main nvidia gpu working just fine without any problems) but I want it to stop. Tell me, please, what should I do for that?

[Dmitry_E]

I've done some additional tests. I've plugged external monitor via hdmi and disabled hd graphics in the device manager.
And everything working smooth and quiet! Please help me prevent hd graphics from interfere to nvidia geforce work!

[Flower_Bud]

@Dmitry_E

Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

I would suggest setting the graphics processor for one software program:

Optimus technologies use software profiles to enable the use of the IGP, GPU, or a Global setting that lets NVIDIA automatically control the type of graphics processor. Use the following steps to add or change a software program profile.

1. Ensure that your computer is connected to the Internet.

2. Right-click the Windows desktop background (not the Start screen) and select NVIDIA Control Panel.

   Figure: NVIDIA Control Panel selection

   

3. From the left menu, select Manage 3D settings, and then click Manage updates.

   Figure: Manage updates

   

4. Click Get updates to ensure that your computer has all of the latest software and game profiles. When finished, click the close button to close this Window.

5. Click the Program Settings tab.

6. Click the drop down selection under "1. Select a program to customize:" and select the name of software in the list of profiles.

      NOTE: If the name of software is not in the list, click Add and browse to the software application's executable file (exe) to add the program to the list. Most software exe files can be find at the path C:\Program Files (x86) or C:\Program Files. Look for a directory that shares the same name as the software or software company at this path.

7. Once a software program is selected, select the preferred graphics processor setting that you would like to use (setting number 2).

   • Select High-Performance if you want to maximize the visual appearance and speed for that software program at the cost of using more battery power.

   • Select Integrated graphics if you want to use less battery power while using the software program, at the cost of an improved graphics experience.

   • Select Use Global Setting if you want to let NVIDIA manage the power and display settings - to get the most out of both battery and visual effects.

      NOTE: Some settings may not be available for a software program. If a setting is not available, the NVIDIA Optimus technology does not support the software program for that setting.

   Figure: Program Settings

   

8. Click Apply and close the Control Panel window when finished.

      NOTE: If you are having problems with a particular game title, consult the game manufacturer's support web site for assistance.

For more information, you could refer to this link: http://hp.care/2FYwuoc.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[IvanKos]

Good afternoon. I have a similar situation. At any medium and high load the frequency of the processor decreases to 800 MHz.

The problem in the power supply, regular means Windows it is not solved.

Using the PowerMizer Switch program to solve the problem of decrease in frequency the screenshot below.

Maybe I will tell how to be without that strange decision? It's not exactly what I wanted when I bought a laptop.

[Dmitry_E]

Flower_Bud, thank you for your suggestions!

My nvidia control panel doesn't look similar to screenshots you've provide (I don't have 'manage updates' option). And  I've used nvidia gpu as primary gpu all the time. For me it seems like problem could be eghter in bad drivers or in weird windows behavior. Because intel hd graphics desperately tries to help nvidia to render the graphics after few minutes of heavy load. And when I use external monitor and disable intel hd graphics device - everything working nice and quiet without any problems. So I need a solution to calm down this intel gpu when its working. It sounds strange that I need to by extra monitor to hover it over the original one just for hdmi connection to nvidia gpu for fluent work. I don't even know is that nvidia optimus technology that I have under the hood? Or some sort of hybrid solution?

[Flower_Bud]

@IvanKos and @Dmitry_E

Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

Download NVIDIA Autodetect Utility and it will download the compatible drivers on your PC.

If the issue persists, let's perform Push Button Reset: http://hp.care/2pw2KIg

Note: Back up your personal data before performing Reset.

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

[Dmitry_E]

Oh, I'm sorry but I can't go this far right now. My notebook is basically my working station and I'll spend a few days to setup everything properly as it was before. Is that really necessary for normal gpu perfomance? There are pretty crazy things going on write now at related inte/nvidia/microsoft forums so maybe it's not worth it to reset my system just to check if it'll help me?

[Flower_Bud]

@Dmitry_E

Thank you for the response 🙂

I understand your concern, a push-button reset may be a little too far at this point as you've described the situation,

Hence I recommend updating the drivers if you haven't done it already.

GPU and CPU are system managed, however, I have gone out of my way to provide additional steps to help your cause.

I am afraid Push button reset is the next best option to resolve the issue. Please think about it and get back to me.

Good Luck 🙂