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Message 1 of 2
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Flag Post

Power plug

HP Recommended
HP 15 ay041wm
Microsoft Windows 10 (64-bit)

HP 15 ay041wm does not recognize that it is plugged in and it is plugged in yet  it charges battery just fine.

It keeps saying plug in the power cord and it is plugged in. The power cord charges the laptop but when the battery dies I have to wait  for the power to recharge the battery.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @michelle021262

 

Welcome to the HP Support Community. I'd be happy to assist you with the AC Adapter issue. 

 

Let's try these steps -

 

Step 1 Hard Reset -

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Remove the Battery. 

Note - This step is not applicable for built-in battery.
4. Press and hold down the power button for 15 to 20 seconds. 
5. Plug-in the Adapter and put the Battery back into the computer. 
6. Try to turn on the computer.

 

Step 2 BIOS Defaults -

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F10 once for BIOS. 
4. Press F9 for BIOS defaults. 
5. Press F10 to save and exit. 
 

Also, try updating the computer - 

 

Step 3 Windows Updates -

1. In the search box, type and open Windows Updates.

2. Check for updates.

3. If the updates are available, click on install and restart the computer.

 

Step 4 HP Support Assistant Updates -

1. In the search box, type and open HP Support Assistant.

2. Check for updates.

3. If the updates are available, click on install and restart the computer.

 

If the issue still persists, try these steps -

 

1. In the search box, type and open “Device Manager”. 
2. Expand “Batteries”. 
3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4. Click on “Uninstall”. 
5. At the prompt put a check in the box to remove the current driver 
6. Shutdown the computer. 
7. Remove the battery for minute and then put it back in. 
8. When the computer comes back up it should automatically find the driver. 
9. Go to Device Manager. 
10. Expand Batteries. 
11. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12. Click "Search automatically for updated driver software". Repeat the same steps for Microsoft ACPI-Compliant Embedded Controller. 
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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