Power supply

[sjlord72]

Traveling for work left my power supply on the plane. I had my office order me a universal power supply but it is not  charging my battery. I am in Brazil. I notice on the manual for the adapter size that fits my port, it has output voltage 12VDC. I'm guessing this needs to be 19.5V?

Laptop SN: HP ENVY x360 Convert 15m-eu0023dx -- 350G5UA

Can someone please verify?

Thank you,

Scott

[banhien]

@sjlord72 

Your machine uses AC Adapter part number

L24008-001

You can order from      https://partsurfer.hp.com/Search.aspx?searchText=L24008-001

or use part # to search elsewhere. Newegg has it, HP won't allow me to post the links. Please search yourself.

Regards.

[sjlord72]

So there's no other way to power my laptop? Not USB-C or a power bank?

[banhien]

@sjlord72 

HP supplies AC adapter for your machine. Its specs

           https://support.hp.com/au-en/document/c07060710

You can use a compatible USB-C for your machine.You can use power bank with  65W.

Regards.

[sjlord72]

BH thanks for your responses. What determines a compatible USB-C? I'm using my USB-C from my Galaxy S20 and plugged into the wall. The amber light is lit on the USB-C port, the computer is in sleep mode. I left it for about 40 minutes and the battery remains on 4%.

Thanks 

 

 

[sjlord72]

So I see now it is actually charging when in sleep mode, just incredibly slow.

Thanks again for the responses.