Powering issue Pavillion X360 11

[MiaMdf]

Hello,

My laptop HP Pavillion 11-N010EB x 360 is not powering up anymore for a couple of weeks. I ordered a new power button (755733-001 ls-B151P) and replaced the old one. Nonetheless, it is not powering on anyway. When pushing on the button, on the edge, I have the led flashing but that's all

Can you tell me what could be the issue and how to solve it?

Thanks for you help!

MiaMdf

[praveenbv]

Hi@MiaMdf, Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest (a combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MiaMdf]

Hi Praveenbv,

I have tried all the solutions provided but no way. Besides, when I plug the PSU, the led is not flashing anymore. I have tried with another PSU but invain.

Do you thing the motherboard could be death?

How can I test if the problem is from the MB?

Is the flashing led close to the psu important? I mean, could the led not flashing but still the laptop is charging? If so, perhaps the power button I have bought is not working?

Sorry to ask you so many questions. Although the laptop is not a recent one I like it,  as it is between a laptop and a tablet. 

Thanks for your help!

[praveenbv]

Hi @MiaMdf,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!